Skip to content
SPM Tuition
English · Short communicative messages

Answering every point in an email task

You wrote a friendly email, yet the task asked for three things and you gave two.

A short message earns marks when it answers every point in the task. Number the points, write one clear sentence for each, and tick them off before you finish.

This lesson opens the short communicative messages section. The next skill is choosing an appropriate greeting and ending.

How do I turn instructions into points?

Read the task once and underline each action the writer must do. Number the underlined actions in the margin. These numbers are your checklist.

Copy the numbers onto your plan and tick each one when you have written its sentence.

Worked example: an original task

The task: “You are the captain of your school football team. Write an email to Mr Hassan, the coach. In your email: tell him the result of Saturday’s match, explain why the team needs extra practice, and ask him to choose a time.”

Numbered points: (1) the result, (2) why extra practice, (3) ask him to choose a time.

Draft.

Dear Mr Hassan,

We played against SMK Bukit on Saturday and lost 2-3.

Thank you for your time. Yours sincerely, Daniel

Point In the draft? Note
1 Result Yes “lost 2-3”
2 Why extra practice No Missing
3 Ask him to choose a time No Missing

Repaired.

Dear Mr Hassan,

We played against SMK Bukit on Saturday and lost 2-3.

The team needs extra practice because we let in two goals from corners. Could you please choose a time this week that suits you?

Yours sincerely, Daniel

All three points now appear, in the same order as the task.

The mistake that costs marks

The slip is to spend the whole message on the first point. The opening grows long, and the later points shrink or disappear.

The repair is to plan one sentence for each point before you write. Add detail only after every point has a sentence.

Check yourself

Task: “Write to your aunt. In your email: thank her for the gift, say what you used it for, and invite her to your graduation.” List the points and write one sentence for each.

Answer

Points: (1) thank her, (2) say what you used the gift for, (3) invite her.

Model sentences: “Thank you for the lovely backpack you sent me.” “I used it on my school camp last week, and it carried everything I needed.” “I would be happy if you could come to my graduation on 14 November.”

Other sentences are fine if each one matches a numbered point, in order.

What to study next

With the content right, check the tone. Continue with choosing an appropriate greeting and ending, then try the short messages practice.

If you would like a teacher to check your drafts against the task with you, see online one-to-one English tuition.

Common questions

How do I find the points in a task?

Underline each instruction verb, such as tell, ask, invite, suggest, explain. Every underlined verb with its object is one point, and each one needs a clear sentence in your message.

Should the points appear in the same order as the task?

Yes, normally. The reader can follow it easily and you can check it easily. Change the order only if the message reads more naturally and every point is still clear.

Can I add extra information?

A short extra detail is fine if it supports the message. Do not let it push out or replace a required point, and do not add so much that the reader loses the main content.

What if a point is unclear?

Answer the most reasonable reading of it and make the detail specific. A clear, specific answer to a slightly ambiguous point is better than leaving it out.

If your messages keep missing a task point, one-to-one English lessons let a teacher audit your drafts against the instructions with you and build the checking habit.

  • Online one-to-one lessons for your child with an experienced teacher.
  • Your first class is a one-hour trial, from RM50. The fee is agreed before you book.
  • Happy with the teacher? Continue with lessons of about 1.5 hours. If not, ask for another teacher.